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Pages: 39-46
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The Satisfaction and Perception of Intern Pharmacists towards Their Internship Training in Ministry of Health Malaysia Facilities: A National Survey

Author: Abida Haq Syed M. Haq, Faridah Aryani Md. Yusof, Pui Lim Chan, Mary Chiew Fong Chok, Gillian Shih Yen Phua, Chee Jia Teoh, Noorazlinda Yaacob, Yusmiza Azmi, Nurul Afifah Osman, Ahmad Farhan Paiman, Siti Fauz

Category: Pharmacy


Aim To assess the level of job satisfaction and perception of Provisionally Registered Pharmacists (PRP) towards the internship training provided.

Method A cross-sectional nationwide survey was conducted amongst all PRPs undergoing training between December 2015 and February 2016 to assess their level of job satisfaction and perception towards the training requirements stipulated by the Pharmacy Board of Malaysia.

ResultsA total of 733 PRP participated in the survey and the response rate was 95.8%. Based on the response received, 92.5% (n=678) felt that the one-year training period was just nice, 30.5% (n=223) felt that the logbooks were too complicated and 33.2% (n=241) said the targets set by the Pharmacy Board of Malaysia were too high. On a scale of 1 to 5, respondents rated 3.32 (SD 0.54) for mean score of job satisfaction. Significant factors influencing mean score of job satisfaction were perceived fairness at the work place, perceived self-competence after one year of training, preceptors' competence and pharmacy as a chosen career pathway.

Conclusion Intern pharmacists were fairly satisfied with the internship training in government facilities in Ministry of Health Malaysia. A review of the internship logbooks and the practicality of targets set by the Pharmacy Board are warranted for further improvement.

Keywords: Job satisfaction Pharmacy internship Pharmacist